Stablewood Lodge is committed to protecting your privacy and ensuring that your personal information is processed lawfully and transparently, in accordance with the Protection of Personal Information Act (POPIA), Act 4 of 2013. This policy explains how we collect, use, store, and disclose your personal information and your rights in relation to that information.
2. Responsible Party & Information Officer
Stablewood Lodge is the Responsible Party for the processing of your personal information. Our Information Officer, who is responsible for ensuring our compliance with POPIA, is:
Name: Gideon Oliphant
Email: bookings@stablewood.co.za
3. What Personal Information We Collect
We collect and process personal information that is necessary for our business operations, primarily to confirm your booking and provide our services. This information is collected directly from you when you make a booking, and may include:
Contact Details: Full name, email address, physical address, and telephone number.
Identification Information: Identity number or passport number.
Booking Details: Number of guests, special requests, and any other information relevant to your stay.
Payment Information: Details required for bank transfers.
Communication Records: Any correspondence between you and Stablewood Lodge.
4. How We Use Your Personal Information
We will only use your personal information for the specific purposes for which it was collected, as agreed upon with you. These purposes include:
To confirm, process, and manage your booking and stay at the lodge.
To communicate with you regarding your reservation and any special requests.
To confirm and verify your identity for security and record-keeping purposes.
To provide you with information about our services, promotions, and special offers, but only if you have given us your explicit consent.
To comply with our legal obligations, for example, for audit and record-keeping purposes.
For the detection and prevention of fraud or other criminal activities.
5. Disclosure of Personal Information
We will not share or sell your personal information to third parties without your prior written consent, unless it is necessary to provide our services or as required by law. When we disclose your information, we ensure that the third party is bound by an agreement to uphold the same level of privacy protection we are committed to.
6. Information Security
We are legally and morally obliged to provide adequate protection for the personal information we hold. We have implemented reasonable security safeguards to protect your information from unauthorised access, loss, interference, modification, and disclosure. These measures are continuously reviewed to ensure your data remains secure.
7. Your Rights as a Data Subject
Under POPIA, you have the right to:
Right to Access: Request a copy of the personal information we hold about you.
Right to Correction/Erasure: Request that we correct or delete personal information that is inaccurate, irrelevant, excessive, or has been obtained unlawfully.
Right to Object: Object to the processing of your personal information for direct marketing purposes.
Right to Complain: Lodge a complaint with the Information Regulator if you believe your privacy rights have been violated.
To exercise any of these rights, please submit a request in writing to our Information Officer, Gideon Oliphant, at bookings@stablewood.co.za. We will require a copy of your ID document to verify your identity before processing your request.
8. Contact Us
Should you have any questions or concerns about this privacy policy or our handling of your personal information, please contact our Information Officer at:
